eGroup smart business B.V. privacy policy

Table of contents

  1. Responsible person and data protection officer
  2. Collection and storage of personal data and the nature and purpose of its use
  3. Forwarding of data
  4. Cookies
  5. Statistics Tools
  6. Marketing
  7. Facebook fan page
  8. Use of the app (iOS and Android)
  9. Passing on data from the app
  10. App analyses to improve the app
  11. Credit check
  12. Payment service provider
  13. Security
  14. Rights of data subjects
  15. Right of objection
  16. Changes to this privacy policy

Status: January 2024

The protection of your personal information, e.g. when you visit our website, when you contact us and when you enter into a contractual relationship with us regarding our services is of the utmost importance to us.

Below you will find information on what data we collect when you visit our homepage, when you fill out our web forms or use other functions on our website, and how and for what purpose we process this data. We collect, process and use personal information only in accordance with the following principles and in compliance with the applicable legal provisions on data protection.

Questions about privacy in connection with our website and the services offered through our website can be directed to us using the contact information in section 1, directly below.

1. Responsible person and data protection officer

This privacy information applies to the data being processed by:

eGroup smart business B.V.

Address:   Spaces Zuidas II

                 Barbara Strozzilaan 101

                 1083 HN, Amsterdam

All contact details can be found here (hereinafter also referred to as "eGroup smart business" or "we").  

The company data protection officer is

Attorney Clemens C. Vogelsberg

Address: Spaces Zuidas II

               Barbara Strozzilaan 101

               1083 HN, Amsterdam

E-Mail:  dataprivacy@eburo.nl

2. Collection and storage of personal data and the nature and intended use

2.1 When you visit our website 

When you visit our website, the browser used on your end device automatically transmits information to the server of our platform. This information is temporarily stored in a so-called log file.

The following information is collected without any action on your part:

  • IP address of the requesting end device,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which access is made (referrer URL),
  • Browser and, if applicable, the operating system of your computer and the name of your access provider.

We process the aforementioned data for the following purposes: 

  • Ensuring a smooth connection to the website,
  • To ensure a comfortable use of our website,
  • Evaluation of system security and stability and
  • for other administrative purposes.

The data is stored in server log files in a format that allows the identification of the persons concerned, for a maximum period of 14 days, unless a security-relevant event occurs (e.g. a DDoS attack). When a security-relevant event occurs, server log files are stored until the security-relevant event has been eliminated and fully resolved. 

The legal basis for data processing is our legitimate interest, which arises from the purposes for data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person. The provision of this data is not required by law or contract or necessary for the conclusion of a contract. You are not obliged to provide the personal data. However, if you do not provide the data, it will not be possible to access the website.

We also use cookies and analysis services when you visit our website. You will find more detailed explanations below.

2.2 When you send an e-mail to our customer service  

We offer you the option of contacting us using a contact form, which you can open by clicking on "Contact/Request a quote" on our website. You are required to enter your telephone number and e-mail address. Further information (company name, name, your request and questions) can be provided voluntarily. 

Alternatively, you can send us an e-mail to info@eburo.nl using your usual e-mail program. You will need to provide your name, a valid e-mail address and a description of your problem so that we know who sent the request and can respond to it. Further information (e.g. subject and - if available - contract reference) can be provided voluntarily.

If your request concerns a contract to which you are a party or concerns the implementation of pre-contractual measures, the data processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR. For all other inquiries, data processing is carried out for the purpose of contacting you on the basis of a balancing of interests (Art. 6 para. 1 lit. f GDPR). In this case, our legitimate interest is the processing of your request. In the case of an existing customer relationship with us, we store your data in our system together with your contract data in order to be able to offer you a seamless service. If you are interested in our services, we will store your data in order to work with you to find a suitable offer for our services or to be able to make you offers in the future based on the interests you have expressed. Otherwise, the personal data collected by us when you contact us will be deleted after your request has been dealt with in accordance with the legal requirements.

2.3 HeyFlow 

We have integrated forms from HeyFlow on this website. The provider is Heyflow GmbH, Jungfernstieg 49, 20354 Hamburg, Germany (hereinafter referred to as HeyFlow). HeyFlow provides a technology for the creation of online interaction tools (click funnels), with the help of which (potential) customers, applicants or other third parties (hereinafter "inquirers") can contact us. For this purpose, the inquirers enter their request and the other requested data (e.g. name, contact details, etc.) in the form and submit it. You may have the option of uploading your own files, for which the following explanations also apply.

All requests are processed in HeyFlow's systems on our behalf. We have concluded an order processing contract with HeyFlow. This contract ensures that HeyFlow processes the data in compliance with the GDPR and exclusively on the basis of our instructions. Further details can be found in HeyFlow's privacy policy at https://www.eburo.nl/databescherming .

The processing of this data with the help of HeyFlow is based on our legitimate interest in the most interactive and user-friendly communication possible with enquirers (Art. 6 para. 1 lit. f GDPR).

The request data itself is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures.

In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time with effect for the future.

2.4 Chat

You also have the option of contacting us via a chat function on our website. We only collect, process and use the information you provide during the chat conversations on the basis of a balancing of interests (in accordance with Art. 6 para. 1 lit. f GDPR) in order to process your request. Otherwise, the personal data collected as part of the chat function will be deleted after your request has been dealt with in accordance with the legal requirements. 

For the chat function, we use SnapEngage, a service provided by SnapEngage LLC, 1919 14th St., Suite 505, Boulder, CO 80302, USA. SnapEngage only uses servers hosted in the EU for the chat function.

When you use the chat program, a connection to the SnapEngage servers is established. SnapEngage uses cookies to operate the chat function. The cookies allow your browser to be recognized in order to enable smooth chat communication and to recognize individual users. You can find more information on data protection at SnapEngage here and information on what personal data SnapEngage processes here.

If you do not want your personal data to be processed by SnapEngage, you can prevent cookies from being stored on your device by selecting the appropriate settings in your browser. You can completely prevent the use of cookies by turning on the "disable cookies" setting in your browser. You can find instructions on how to do this in your browser's user guide. However, the use of the chat function may be restricted if you block the use of cookies or do not agree to this.

The chat function is only available if you have consented to the use of the corresponding cookies and to the transfer of data to the USA. The legal basis is Art. 6 para. 1 lit. a GDPR.

2.5 Telephone advice and callback request

You can reach us at any time via the toll-free number listed on our website.

You also have the option of requesting a free callback via our website. This requires you to provide your name and e-mail address so that we know who sent the request. It is also necessary for you to let us know when you would like to be called back (immediate callback or preferred date and time).

We store this and the other information you provide on the phone in order to process your request. If a contractual relationship is established with you or a contractual relationship already exists with us, we store this data under your customer ID in order to ensure seamless service and smooth contract execution. 

The legal basis for data processing in this case is Art. 6 para. 1 lit. b GDPR. If you have shown interest in our services but no contractual relationship is established with you, we will store your data in accordance with Art. 6 para. 1 lit. f GDPR. We will contact you again after 6 months to check whether you are still interested in our services. In all other cases, especially if you inform us that you wish your data to be deleted, we will delete the data collected during the telephone call as soon as your request has been conclusively dealt with.

2.6 LIVE test

To test our telephone services, we offer you the opportunity to carry out a LIVE test. We simulate with you the case that you - for a reason of your choice - are not available, the call is answered by an eGroup smart business secretary, and a message is left for you. For this purpose, you must first enter your name and instructions for the secretary in a form on the website. In a second step, you will be asked to enter your e-mail address and your cell phone number so that you can receive a sample e-mail and a sample SMS with a call notification for the simulated call after you have made the call. You will then be shown a phone number that you can contact to make a test call.

If a contractual relationship is established with you or a contractual relationship already exists with us, we store this data under your customer ID in order to ensure seamless service and smooth contract execution. The legal basis for data processing in this case is Art. 6 para. 1 lit. b GDPR. If you have shown interest in our services but no contractual relationship is established with you, we will store your data in accordance with Art. 6 para. 1 lit. f GDPR. We will contact you again after 6 months to check whether you are still interested in our services. In all other cases, especially if you inform us that you wish your data to be deleted, we will delete the data collected as part of the LIVE test as soon as your request has been conclusively dealt with.

2.7 Registration of a customer account in our customer portal

If you are an eGroup smart business customer, a customer account will be set up for you with the data provided when placing the order so that you can use the additional functions of the customer portal. Your customer account is not publicly visible.

After setup, you will be sent a temporary password with the request to change it to a personal password as soon as possible. The content you post there may not contain any personal data of third parties unless their express consent has been obtained or there is another legal basis for this (e.g. Art. 6 para. 1 lit. b GDPR). If you obtain the consent of third parties, you are obliged to inform these persons about the scope of data processing by eGroup smart business and to provide them with all necessary data subject information. 

The processing of the data that you must provide during registration is necessary in order to fulfill the contract you have concluded by registering for a user account on our website. You can use the following functions in our customer portal:

  • Retrieval of call logs and call history
  • Give instructions to the secretary (e.g. availability times)
  • Appointment management and address book management (if necessary, with Google Calendar and Google Contacts, see section 2.9)
  • Online bookings (see section 2.8)
  • Storage of documents
  • E-mail inbox
  • Employee secretariat (linking of other customer accounts, e.g. of employees)
  • Dictation service
  • Arrangement of a credit rating and credit agency service
  • Use of e-mail, fax, SMS and letter forms for the purpose of sending a corresponding message directly via the website
  • Customers recruit customers" program
  • Setting up call number forwarding

The data will be stored by us during the term of the contract (Art. 6 para. 1 lit. b GDPR). In the event of termination, we will ask you whether you wish to continue using the basic functions of your customer account in our customer portal free of charge. If you wish to continue using the customer account, we will store your data for the duration of your use of the customer account unless you delete it yourself. If you inform us that you do not wish to retain your customer account, or if we do not record any activity in your customer account for a period of 5 years after termination - or from a later date - we will delete or irreversibly anonymize your data.

2.8 Online and telephone bookings

You can book secretarial services (telephone and office services) online via our website. You can also book rental offices and conference or seminar rooms by telephone. 

For this purpose, it is necessary that you provide us with the following data in addition to the information about which product, which tariff and which additional services (e.g. SMS notifications, 24-hour extension) you would like to book: Company name, company form, postal address, title, first name, surname, e-mail address, telephone number, account or credit card details. 

The content transmitted by you may not contain any personal data of third parties without their express consent. If you obtain the consent of third parties, you are obliged to inform these persons about the scope of data processing by eGroup smart business and to provide them with all necessary data subject information.

The data you provide during the booking process will be processed in accordance with Article 6(1)(b) GDPR, as this is necessary for the performance of the contract concluded via the website. We store your data in accordance with section 2.7 of this privacy policy in order to be able to offer you a seamless service. In the event of termination, we will ask you whether you wish to continue using the basic functions of your customer account in our customer portal free of charge. If you wish to continue using the customer account, we will store your data for the duration of your use of the customer account unless you delete it yourself. If you inform us that you do not wish to retain your customer account, or if we do not record any activity in your customer account for a period of 5 years after termination - or from a later date - we will delete or irreversibly anonymize your data.

2.9 Contact and calendar synchronization

We enable our customers to synchronize their contacts and calendar entries from an existing customer account with Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as "Google"), which is not subject of the contractual relationship with eGroup smart business, with the contact and calendar data stored with Google. This is done via technical interfaces provided by Google. 

By using these interfaces, it is possible both to automatically transfer contact and calendar data stored at Google to the databases stored at eGroup smart business and, conversely, to transfer data stored at eGroup smart business to Google. In addition, the interfaces enable eGroup smart business employees to directly access the customer's Google calendar and to enter appointments made for the customer there. Under certain circumstances, this can lead to a significant increase in the quality of service provided by eGroup smart business.

Google stores and processes the data collected in the context of its business on servers in the USA and thus in a third country within the meaning of Art. 44 et seq. GDPR. It is expressly pointed out that, in accordance with the aforementioned provisions, the respective customer remains responsible for the legality of the transmission of data of third parties (such as its customers and/or employees) within the framework of its existing contractual relationship with Google, even if this is done via the interfaces described above. 

The setup of contact and calendar synchronization by eGroup smart business is only possible with the express consent of the customer, which the customer can declare during the setup of the synchronization and without which the respective functions will not be activated. In the context of the declaration of consent, the customer's attention is again drawn to the above explanations. 

The legal basis for data processing in this case is Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time by sending a message to dataprivacy@eburo.nl. eGroup smart business's services can be used without restrictions but also without contact and calendar synchronization.

2.10 Newsletter

If you have expressly consented to this (Art. 6 (1) (a) GDPR), we will use your name and e-mail address to send you our newsletter on a regular basis. It is sufficient to provide an e-mail address to receive the newsletter. You can unsubscribe at any time via a link at the end of each newsletter.

We use the services of MailChimp to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. MailChimp is a service that can be used to organize and analyse the sending of newsletters, among other things. If you enter data for the purpose of subscribing to the newsletter (e.g. e-mail address), this data is stored on MailChimp's servers in the USA.

With the help of MailChimp, we can analyze our newsletter campaigns. When you open an e-mail sent with MailChimp, a file contained in the e-mail (known as a web beacon) connects to MailChimp's servers in the USA. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. Technical information is also collected (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

We have concluded a so-called "Data Processing Agreement" with MailChimp, in which we oblige MailChimp to protect our customers' data and not to pass it on to third parties. This agreement can be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/. MailChimp's privacy policy can be found at: https://mailchimp.com/legal/terms/. Mailchimp is certified under the EU-U.S. Data Privacy Framework.

If you do not wish to be analyzed by MailChimp, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message. You can also unsubscribe from the newsletter directly on the website.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted from both our servers and MailChimp's servers after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. e-mail addresses for the member area) remain unaffected by this.

The newsletter is sent on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation. The legal basis for the use of Mailchimp after your consent is our legitimate interest (Art. 6 para. 1 lit. f GDPR) in effectively organizing the newsletter dispatch. The transfer of data to the USA in this context is based on the adequacy decision of the European Union and the certification of Mailchimp in accordance with the EU-U.S. Data Privacy Framework.

3. Disclosure of data

3.1 Data transfer within the eGroup group of companies

eGroup smart business B.V. is part of the eGroup group of companies, in which several dependent companies (see recital 37 of the GDPR) provide various services in the field of telephone secretarial services and business center services under the umbrella of a controlling company. As soon as an interested party requests a service that the requested company does not provide itself, it forwards the request and the associated personal and other data to the eGroup company that provides the requested service.  The request will not be transmitted to other third parties outside the eGroup group of companies.

The legal basis is the legitimate interest (Art. 6 para. 1 lit. f GDPR) of the companies of the eGroup group of companies to provide the interested party with information about the service based on their request and to provide this service.

3.2 Data transfer to third parties

We have concluded data processing agreements with technical service providers that we use to operate and maintain our website and the providers of communication, tracking and web analysis tools listed in sections 2, 5 and 6 of this privacy policy, who process the data on our behalf for the purpose of user analysis and statistical evaluation. Beyond this, we do not transfer your personal data to third parties - with the exception of the purposes listed below. We only pass on your personal data to third parties if:

  • you have given your express consent,
  • the disclosure is necessary to protect our legitimate interests or the legitimate interests of a third party and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
  • in the event that there is a legal obligation for disclosure, and
  • this is legally permissible and necessary for the processing of contractual relationships with you.

3.3 Data transfer to third countries 

Service providers who process personal data on our behalf outside the European Union (so-called third countries), or service providers who have a branch within the European Union but belong to a group whose controlling company is based in a third country, will only be used without your consent in accordance with Art. 49 (1) (a) GDPR, they will only be used if an adequacy decision has been made by the European Commission for that third country or if the recipient has provided suitable guarantees.

We currently use the following service providers, which fall into this category:

  • SnapEngage (SnapEngage LLC)
  • Google Analytics, Firebase, Google Ads, Google Dynamic Remarketing, Google Marketing Platform (Google Ireland Limited / Google LLC)
  • Facebook Pixel and Lead Ads (Facebook Inc.)
  • Microsoft Bing Ads (Microsoft Corporation)
  • LinkedIn Insight Tag (LinkedIn Corporation) 

The legal basis for this is the adequacy decision of the EU Commission on the EU-U.S. Data Privacy Framework of 10.07.2023 (Art. 45 para. 1 GDPR). All of the above companies are certified under the Data Privacy Framework. In addition, we have agreed the EU standard data protection clauses with the respective companies (Art. 46 para. 2 letter b GDPR).

4. Cookies

When you visit our website, we store information on your end device in the form of cookies (see our cookie policy for information on the individual cookies). Cookies are small files that are transferred from an Internet server to your browser and stored on your hard disk. Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity. We use the term "cookies" in these guidelines for all files that collect data in this way.

On the one hand, the use of cookies serves to make the use of our website more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our website. In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your end device for a specified period of time. If you visit our website again to use our services, it is automatically recognized that you have already visited us and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to evaluate this for the purpose of optimizing our offer for you (see section 5 "Analysis tools"). These cookies enable us to automatically recognize that you have already visited our website when you visit it again. We also use cookies for retargeting purposes (see section 6 "Marketing"). These cookies are automatically deleted after a defined period of time.

When you visit our website, we ask for your consent to the use of all cookies that are not absolutely necessary for the provision of our website (Art. 6 para. 1 lit. a GDPR). Of course, you can also visit our website without accepting cookies. In our cookie policy you will find detailed information about the cookies we use and can manage your cookie settings and choose which cookies you would like to give us your consent for.

If you do not want your device to be recognized on your next visit, you can reject the use of cookies by changing the settings in your browser to "Reject cookies". The respective procedure can be found in the operating instructions of your browser. However, if you reject the use of cookies, this may restrict the use of some areas of our website. 

5. Statistics tools

The tracking measures listed below and used by us are carried out on the basis of your voluntary consent. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our platform and also ensure that we can provide you with personalized recommendations based on your usage behavior. We also use the tracking measures to statistically record the use of our website and to optimize our offer for you. The provision of this data is not required by law or contract or necessary for the conclusion of a contract. You are not obliged to provide this personal data. 

The respective data processing purposes and data categories can be found in the explanations of the corresponding tracking tools.

5.1 Use of Google Analytics with anonymization function 

We use Google Analytics, a web analysis service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) ("Google"), for the purpose of designing and continuously optimizing our platform in line with requirements. In this context, pseudonymized user profiles are created and cookies are used.

The information generated by the cookie about your use of this platform such as

  • Browser type/version,
  • operating system used,
  • Referrer URL (the previously visited page),
  • Host name of the accessing computer (IP address),
  • Time of the server request,

will be transmitted to a Google server in the USA on the basis of your consent and stored there. The information is used to evaluate the use of the platform, to compile reports on the platform activities and to provide further services associated with the use of the platform and the Internet for the purposes of market research and the needs-based design of this platform. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that they cannot be assigned (IP masking). This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

You can completely refuse the installation of cookies by not giving us your consent or by preventing cookies from being installed by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this platform to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the platform (including your IP address) and the processing of this data by Google by  downloading and installing a browser add-on  .

Further information on data protection in connection with Google Analytics can be found in the  Google Analytics Help section, for example. We also use Google Analytics to analyze data from AdWords and the double-click cookie for statistical purposes. If you do not want this, you can deactivate it via the  Ads Preferences Manager.

5.2 Hotjar 

We also use the Hotjar web analysis service provided by Hotjar Ltd, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta ("Hotjar"). This tool enables movements on the websites on which Hotjar is used to be tracked (so-called heat maps). For example, it is possible to see how far users scroll and which buttons users click and how often. We use the tool to improve the functionality and user-friendliness of our website. The "tracking code" and "cookie" transmit information about your visit to our website to Hotjar and store it.

The usage data collected is only processed in the EU and only pseudonymized and the data is not used to merge usage profiles with your personal data. For example, we can only track which buttons are clicked, the path of the mouse, how far you scroll, the screen size of the device, device type and browser information, geographical location (country only), pages visited, the referring domain and the preferred language used to display our website.

Hotjar offers every user the option of using a "one-click block" or a "Do Not Track header" to prevent the use of Hotjar so that no data about the visit to the respective website is recorded. This is a setting that is supported by all common browsers in current versions. If you use our website with different browsers/computers, you must set up the "Do Not Track header" separately for each of these browsers/computers. You can find detailed instructions with information about your browser  here.

Further information on data protection in connection with Hotjar can be found here.

6. Marketing

If we receive your e-mail address in connection with the sale of a service and you have not objected, we also reserve the right to regularly send you information about our own similar services by e-mail, as this constitutes a legitimate interest of eGroup smart business.

You can object to this use of your e-mail address at any time by sending a message to the following address dataprivacy@eburo.nl or via a link provided for this purpose in the advertising e-mail.

We also use retargeting. In online marketing, retargeting is a process in which visitors to a website or app are marked and then addressed again in pseudonymized form on other websites with targeted advertising. Users of the website or app are marked in pseudonymous form so that they can be recognized on the platform or another website. Pseudonymous user profiles are created from this information. The pseudonymous user profiles are not merged with data about the bearer of the pseudonym. The aim of the process is to draw the attention of a user who has already shown an interest in a platform or product to this platform or product again in order to increase advertising relevance and thus the click and conversion rate (e.g. order rate). We use time-limited cookies with a duration for retargeting. You can find more information in our cookie policy . We may combine your pseudonymous personal data with other pseudonymous data that we receive from other sources and use it to improve and personalize the advertisements and marketing activities directed at you.

If you do not want us to collect data with regard to your visit to our platform and the use of our services, applications and tools, you can object to this collection at any time with effect for the future by deactivating cookies in your browser or device settings.

6.1 Google Tag Manager 

We use Google Tag Manager, an application that allows us to manage website tags through a single interface. Tags are small code elements on your website that are used, among other things, to measure visitor traffic and behavior, track the impact of online advertising and social channels, use remarketing and targeting, and test and optimize our website. The Tag Manager tool itself (which implements the tags) is a cookie-free domain. The tool triggers other tags that can collect data themselves. Google Tag Manager does not access this data.

6.2 Google Ads 

We also use Google Ads for remarketing purposes from Google. This tool is used to show you interest-based ads on other websites and apps that participate in the Google advertising network. Your browser stores cookies that allow us to recognize you as a visitor when you visit websites that are part of the Google advertising network. These sites may then display advertisements to you that relate to content you have previously viewed on our website or other websites or apps that use Google's remarketing function. Google also uses the information collected to compile visit statistics for our website. These statistics tell us the total number of users who have clicked on our ad and which pages of our website were subsequently accessed by the respective user. For this purpose, anonymous data about your use of the platform is stored and, based on your consent, transmitted to a Google server in the USA and stored there. These cookies are not used for personal identification. However, if you do not want Google Ad's remarketing function to work, you can deactivate data collection for these purposes by  making the appropriate settings here  and deactivating cookies in your browser or device settings.

Further information on data protection in connection with website statistics can be found here  and general information on Google Ads can be found here.

6.3 Google Dynamic Remarketing 

We use the Google Dynamic Remarketing Tag (embedded in all pages of our website) as part of Google Ads. Google Dynamic Remarketing enables us not only to display interest-based ads on other websites and apps for previous visitors to our website, but also to display ads that contain specific products and services that users have viewed on our website. For this purpose, we have created a feed with details of our services that we would like to have displayed as ads (remarketing list). The Google Ads product recommendation tool pulls individual services from this feed and determines the best mix of services for each ad based on popularity and what the visitor has viewed on our website.

The data collected and used for remarketing includes things like the URL and referrer URL for the website that triggers a tag hit and any resulting remarketing list memberships. Remarketing data is used to match users with Google accounts, add users to remarketing lists, generate similar audiences, serve dynamic ads and ensure that Google Ads remarketing campaigns comply with Google's guidelines. In addition, reports with user data are available in our Google Ads account. Google may also use remarketing data to optimize the performance of our campaign, identify other audiences relevant to us and gain certain insights into the composition of our remarketing lists. Google also uses aggregated and anonymized remarketing data for the benefit of all advertisers, including, for example, to improve similar target groups.

Google does not share this data with third parties or other advertisers, and Google will not use our remarketing lists to advertise its own products.

You can opt-out of Google's use of device identifiers by visiting Google's Ads Settings (click here).  Alternatively, you can disable cookies in your browser or device settings and you can find more information on data protection in connection with Google Dynamic Remarketing  here  and  here .

6.4 Google Marketing Platform

We also use the Google Marketing Platform (formerly "Google Doubleclick" and "Google Analytics 360 Suite"), a standardized advertising and analysis platform. Cookies are used for advertising and analysis purposes in order to display ads that are relevant to you, to improve reports on campaign performance or to prevent a user from being shown ads more than once.  

Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed more than once. In addition, Google can use cookie IDs  to record so-called  conversions, i.e. whether a user sees an ad and later visits the advertiser's website and purchases something there. If you are registered with a Google service, Google can assign the website visit to your user account.

In addition, the Google Marketing Platform enables us to understand whether you perform certain actions on our website after you have accessed or clicked on one of our ads on Google or on another platform (conversion tracking) ("floodlight"). In this way, personalized advertising can be placed for you in the future.

If you do not want your device to be recognized on your next visit, you can refuse the use of cookies by not giving us your consent or by changing the settings in your browser to "refuse cookies". The respective procedure can be found in the operating instructions of your browser. Information on deactivating personalized advertising by Google can be found  here or by visiting the deactivation page of the  Network Advertising Initiative. However, if you reject the use of cookies, this may restrict the use of some areas of our website.

Further information on the Google Marketing Platform can be found  here  and information on the use of cookies as part of the Google Marketing Platform can be found  here .  You can also find more information at the  Network Advertising Initiative (NAI) .

6.5 Microsoft Bing Ads 

We use the conversion and tracking tool Bing Ads from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft") on our website. Microsoft stores a cookie on the website visitor's computer to enable us to analyze the use of our online offering. The prerequisite for this is that website visitors have reached our website via an advertisement from Microsoft Bing Ads. This makes it possible to recognize that someone has clicked on an ad, has been redirected to our website and has reached a predetermined target page. We only learn the total number of users who clicked on a Bing ad and were redirected to the corresponding target page (conversions). No IP addresses are stored. We also do not receive any other personal information about the identity of website visitors.

If you do not want Bing Ads to analyze information about your use of our website, you can  object  here  at Microsoft or adjust the cookie settings of your browser. Further information can be found in Microsoft's privacy policy.

6.6 Facebook pixel and lead ads

We also carry out retargeting using the Facebook pixel. 

For retargeting, we use the Facebook Pixel from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA) or, if you are based in the EU, Facebook Ireland Ltd (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) ("Facebook"). 

The Facebook Pixel is used to present interest-based advertisements to visitors to this website within the Facebook social network or when visiting websites that participate in the Facebook advertising network, based on information about their use of this website ("Facebook Ads"). 

The Facebook pixel is a program code implemented on this website. When you access the website, the program code can cause certain information to be stored on your end device in the form of cookies and trigger the transmission of certain information to Facebook. This includes information that is generated for technical reasons when the website is accessed via the hypertext transfer protocol (HTTP), such as your IP address. This may also include other information that is already stored in cookies on your device, such as your Facebook user ID. When you access the website, Facebook can therefore recognize that you have visited this website and what content of the website you have accessed. If you have a Facebook user account, Facebook can assign this information to your user account. 

If you do not want Facebook to assign the information collected directly to your Facebook user account, you can refuse the use of cookies altogether by not giving us your consent or by  deactivating the remarketing function  here.  To do this, you must be logged in to Facebook. You can also deactivate cookies in your browser or device settings. You can also make the appropriate settings in our cookie policy (see section 4).

You can find more information on ways to protect your privacy on Facebook  here  in Facebook's privacy policy. Specifically, you can manage  the content and information you have shared through your use of Facebook using the  "Activity Log" tool at  or  download it from Facebook using the  "Download your data" tool.

We also place Facebook Lead Ads. All data that you voluntarily submit to us via the contact form of such a lead ad (e.g. e-mail address and additional user information) will be used exclusively in accordance with this privacy policy and for the purposes of contacting you as stated in this privacy policy and on the basis of the legal bases stated therein. Furthermore, Facebook uses the lead ad data under its own responsibility in accordance with its privacy policy, for example to pre-fill instant forms before they are opened by users. Facebook does not use any data from eGroup smart business's own questions in the lead ad and does not pass on your data to third parties without your consent. 

6.7 LinkedIn Insight Tag 

We have also added the LinkedIn Insight Tag to our website, a small snippet of JavaScript code that is integrated into our website. The LinkedIn Insight tag allows us to collect information about visits to our website, including URL, referrer URL, IP address, device and browser characteristics (user agent) and timestamp. This data is encrypted, IP addresses are truncated and members' direct IDs are removed within seven days to pseudonymize the data. This remaining pseudonymized data is then deleted within 90 days.

LinkedIn does not share any personal data with us, but only provides aggregated reports on the website's audience and advertising performance. If you do not want LinkedIn's tag feature to work, as a LinkedIn user you can disable data collection for these purposes by  making the appropriate settings for your LinkedIn account here  and by disabling cookies in your browser or device settings.

Further information on data protection in connection with the LinkedIn Insight Tag can be found here  and here .

6.8 Indeed Conversion Tracker Snippet 

Our website uses the Indeed Conversion Tracker Snippet of Indeed Ireland Operations Limited 124 St. Stephen's Green, Dublin 2, Ireland ("Indeed"). To analyze the use of this website by applicants, certain usage data transmitted by your browser is collected and evaluated by Indeed. Indeed uses cookies to collect this usage data. In addition, the IP address assigned to your device at the relevant time and a browser-specific identifier are transmitted. The IP address is required solely for the purpose of session identification and for geolocalization (down to city level). 

The conversion tracker snippet counts how many visitors to a job advertisement on an Indeed website have actually applied to us. We ourselves have no knowledge of whether a specific application was submitted to Indeed as a result of a job advertisement. 

Further details can be found in Indeed's privacy policy.

6.9 Outbrain pixel 

We use the Outbrain pixel on our website. This works as follows:

If we finance an Outbrain ad and you click on this ad, you will be redirected to our website. The Outbrain pixel then determines whether your end device has an Outbrain user ID that has already been created elsewhere. In this case, we can address your user ID again or find out the total number of user IDs that have reached our website. We also use the Outbrain pixel to record which areas of the website were visited with the respective user ID. Beyond this, no identifiable personal information about you is collected, transmitted or stored. This technology helps us to understand how our website is used and whether our ads contribute to a successful customer approach.

If you do not have an Outbrain user ID, the Outbrain pixel does not collect any data at all. No user ID is generated on our website without your express consent. You can find more information here .

6.10 SalesViewer® technology 

This website uses SalesViewer® technology from SalesViewer® GmbH to collect and store data for marketing, market research and optimization purposes on the basis of the website operator's legitimate interests (Art. 6 (1) (f) GDPR).

For this purpose, a javascript-based code is used to collect company-related data and use it accordingly. The data collected with this technology is encrypted using a non-reversible one-way function (so-called hashing). The data is immediately pseudonymized and is not used to personally identify the visitor to this website.

The data stored in the context of Salesviewer will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations.

You can object to the collection and storage of data at any time with effect for the future by clicking on this link https://www.salesviewer.com/opt-out to prevent the collection by SalesViewer® within this website in the future. An opt-out cookie for this website will be stored on your device. If you delete your cookies in this browser, you must click on this link again.

7. Facebook fan page

We operate a Facebook fan page ("fan page") on the social network Facebook. When you visit the fan page, your personal data is processed not only by us, but also by Facebook. This happens even if you do not have a Facebook profile yourself.  With regard to this data processing, Facebook and we are joint controllers within the meaning of Art. 30 GDPR. The agreement on joint controllership  can be found here . 

Facebook uses cookies to improve your user experience during your visit to the fan page. For this purpose, Facebook creates user profiles based on your preferences and interests and shows you personalized advertising (inside and outside of Facebook). You can delete these cookies in your browser at any time or reject the setting of cookies in your browser or device settings.

If you have a Facebook profile and visit our fan page while you are logged in, only the information contained in your public Facebook profile is visible to us as the operator of the fan page. Facebook also provides us with anonymous usage statistics that we use to improve your user experience when you visit our fan page. We do not have access to the data that Facebook collects to compile these statistics. Facebook has made a commitment to us to fulfill all obligations under the GDPR with regard to this data.

If you use our fan page to contact us (e.g. by creating your own posts, responding to one of our posts or sending us private messages), the data you provide us with will be processed exclusively for the purpose of contacting you.

The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in improving your user experience when you visit our fan page. You are not obliged to provide us with your personal data. However, this may mean that individual functionalities of our fan page are not available to you or are only available to a limited extent.

For details on the processing of your personal data and the nature, scope and purpose of its use by Facebook, please refer to  Facebook's privacy policy .

8. Use of the app (iOS and Android)

8.1 Technically necessary data processing 

The content of our app is provided by our app server via the Internet. An active internet connection is therefore required to use all functions of the app. You can also use the app without an active internet connection, but in this case there will be no synchronization with current information in your customer account (e.g. updating your call history). In particular, it may not be possible to configure and control our office and telephone services or to use the functions mentioned further in this privacy policy.  

When using the app for purely informational purposes, your end device sends certain information to the server of our app for technical reasons. To ensure the security of the IT infrastructure used to provide the app, this information is also temporarily stored in a so-called server log file and evaluated if necessary. This involves the following information:

  • Type and version of the mobile operating system used,
  • the content accessed,
  • the previously accessed content,
  • Date and time of retrieval,
  • Language settings.

We process the aforementioned data for the following purposes: 

  • Provision of the app content accessed by the user,
  • Provision of the app's search functions
  • Ensuring convenient use of our app and
  • Evaluation of system security and stability.

The legal basis for data processing is our legitimate interest, which arises from the purposes for data collection listed above. The provision of this data is not required by law or contract or necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the data, we will not be able to provide the contents of the app you have accessed.

8.2 Login customer account 

Our app is intended for use by our customers and allows you to configure and control our office and telephone services flexibly in terms of time and location. In order to use our app, it is therefore necessary for you to log in to the app using the access data (user name and password) sent to you when the contract was concluded. You will be asked to change your temporary password to a personal password as soon as possible. You can then use certain functions in your customer account (e.g. call history, creating and editing instructions, storing VIPs, contacting your secretary).

The content and functions of the customer account in the app are provided by the server of our app via the Internet. An active internet connection is therefore required to use all functions of the customer account in the app (see section 8.1 of this privacy policy).

The legal basis for data processing when using the login function is the provision of the app as part of the service contract concluded with us; the legal basis for this is Art. 6 para. 1 lit. b GDPR. The data is stored for the duration of the contractual relationship. If you delete/uninstall the app from your end device, local caches are deleted. In the event of termination, we will ask you whether you wish to continue using the basic functions of your customer account in our customer portal free of charge. If you wish to continue using your customer account, we will store your data for the duration of your use of the customer account, unless you delete it yourself. If you inform us that you do not wish to retain your customer account, or if we do not record any activity in your customer account for a period of 5 years after termination - or from a later date - we will delete or irreversibly anonymize your data.

8.3 Call history 

We provide you with your call history in your customer account in the app. These are calls that were answered by your secretary in accordance with your instructions (see section 8.4) or that were received on your telephone number at a time for which an instruction existed. Your secretary records the following data, which you can view in the app for each call: Name of the caller, telephone number, date and time of the call and the caller's request. You can export call notes created by your secretary to other applications on your mobile device at any time.

You can delete individual call notes in the app at any time. If you delete call notes after moving them to the recycle bin, they will be permanently deleted and cannot be restored.

You also have the option of providing feedback on the individual call notes. Depending on your satisfaction with call notes, we can (increasingly) assign a specific secretary to you in future based on your feedback.

Data processing within the scope of the call history serves to execute the telephone service contract (Art. 6 para. 1 lit. b GDPR). The data is stored for the duration of the contractual relationship and, if necessary, for the purpose of fulfilling statutory retention obligations, in particular under commercial and tax law.

8.4 Instructions, contacting the secretary 

In our app, you have the option of using the instructions function to send instructions to your secretary. In this way, you can control at any time how your secretary should behave in the event of incoming calls. To do this, you need to enter the following data: time frame for which the instruction should be valid, greeting text, which callers should be put through (All/VIP/None) and - if you do not want calls to be put through - which message your secretary should send to the callers.

As part of your instructions, you can also define forwarding numbers to which your secretary forwards incoming calls and assign different forwarding numbers to different situations (e.g. forwarding on dial tone, forwarding on busy signal).

You have the option of deleting the data yourself in the app at any time.

You can also use the app to send a message to your secretary. The information you provide in this way will be processed exclusively for the provision of the telephone service. We store this information in order to process your request.

The data processing serves the execution of the telephone service contract (Art. 6 para. 1 lit. b GDPR). The data is stored for the duration of the contractual relationship and, if necessary, for the purpose of fulfilling statutory retention obligations, in particular under commercial and tax law.

8.5 Contact synchronization 

If you give us your consent, we will enable you to synchronize your contacts contained in the call notes of the app with the contact list of your mobile device in order to improve the service quality of the telephone services we provide and to ensure comprehensive secretarial support.

By using this interface, it is possible both to automatically transfer contact data stored on the mobile device to the app and, conversely, to transfer data stored in the app (in particular the call history) to the contact list of the mobile device. You also have the option of defining "VIPs" among your contacts who will be given preferential treatment in the event of calls.

You can give your consent when you log in to your customer account for the first time and then manage it at any time in your customer account in the app, i.e. revoke it or give it again after revocation. In the event of revocation, all contact data will be deleted from our servers and uploaded again in the event of re-granting. The legal basis for data processing is Art. 6 para. 1 lit. a GDPR.

However, the telephone services can also be used without contact synchronization. In this case, there may be restrictions with regard to the quality of the telephone services, as your secretary will have less information about your contacts.

8.6 Push notifications 

If you give your consent (Art. 6 para. 1 lit. a GDPR), you will receive push notifications on your mobile device. You can give your consent when you log in to your customer account for the first time. In this case, we will inform you about incoming calls via push notification.

You can manage your consent at any time in your customer account in the app, i.e. revoke it or grant it again after revocation. You can also manage the settings for push notifications in the settings of your mobile device.

8.7 Feedback on our app 

If you would like to give us feedback on our app, you can enter this directly in the app using the feedback function. For this purpose, you can also attach and send a screenshot of your mobile device. The information you provide in this way will only be used to process your request.

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR.

9. Transfer of data from the app

9.1 General 

We have concluded data processing agreements with technical service providers that we use to operate and maintain our app and servers, and with the providers of the app analysis technologies listed in section 10 of this privacy policy, who process the data on our behalf for the purpose of user analysis and statistical evaluation. Service providers who process personal data on our behalf outside the European Union (so-called third countries) are only used if an adequacy decision of the European Commission or suitable or appropriate guarantees are in place with the recipient for this third country. Beyond this, we do not transfer your personal data to third parties - with the exception of the purposes listed below. We only pass on your personal data to third parties if:

  • you have given your express consent,
  • the disclosure is necessary to protect our legitimate interests or the legitimate interests of a third party and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
  • in the event that there is a legal obligation for disclosure, and
  • this is legally permissible and necessary for the processing of contractual relationships with you.

9.2 Data transfer to third countries 

Service providers who process personal data on our behalf outside the European Union (so-called third countries), or service providers who have a branch within the European Union but belong to a group whose controlling company is based in a third country, will only be used without your consent in accordance with Art. 49 (1) (a) GDPR, they will only be used if an adequacy decision has been made by the European Commission for that third country or if the recipient has provided suitable guarantees.

We currently use the following service providers, which fall into this category:

  • Google Analytics, Firebase (Google Ireland Limited / Google LLC)

The legal basis for this is the adequacy decision of the EU Commission on the EU-U.S. Data Privacy Framework of 10.07.2023 (Art. 45 para. 1 GDPR). All of the above companies are certified under the Data Privacy Framework. In addition, we have agreed the EU standard data protection clauses with the respective companies (Art. 46 para. 2 letter b GDPR).

10. App analytics to improve the app

If you have given your consent to this, we use app analysis technologies to record and analyze usage behavior in our app to improve the app and to better achieve the app's goals (e.g. increasing page views). The legal basis is Art. 6 para. 1 lit. a GDPR.

10.1 Use of Google Analytics with anonymization function 

We use Google Analytics, a web analysis service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) ("Google"), for the purpose of designing and continuously optimizing our app to meet your needs. In this context, pseudonymized user profiles are created.

Information about your use of this app such as

  • IP address,
  • ID for (re-)recognizing your end device ("advertising ID")
  • Type and version of the mobile operating system used,
  • the content accessed,
  • the previously accessed content,
  • Date of retrieval,

are transmitted to a Google server in the USA and stored there. The information is used to evaluate the use of the app, to compile reports on the app activities and to provide further services associated with the use of the app and the internet for the purposes of market research and the needs-based design of this app. This includes information about the use of the app, in particular page views, frequency of access and time spent on the pages accessed. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that they cannot be assigned (IP masking). This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

You can restrict the use of the advertising ID in the device settings of your mobile device.

For Android: Settings > Google > Ads > Reset advertising ID 

For iOS: Settings > Privacy > Advertising > No ad tracking

Further information on data protection in connection with Google Analytics can be found in the  Google Analytics Help .

You can manage your consent at any time in your customer account in the app under "Data protection", i.e. revoke it or give it again after revocation.

10.2     Firebase 

The app we offer uses technology from Google Firebase. Firebase is a developer platform that is part of the Google Cloud Platform and offers numerous services for developers. You can find a list here . Firebase assigns timestamped "instance IDs" to individual app users. These are unique and allow different events or processes to be linked. We cannot assign this data to individual app users. We only process the aggregated data to analyze and optimize usage behavior, for example by evaluating crash reports.

We do not use Firebase services where personal information such as IP addresses, e-mail addresses, telephone numbers or passwords are used. You can find more information about Firebase's data protection and security  here . Where possible, we use servers located within the EU. If data is nevertheless transferred to the USA, it is encrypted. Further information on Google Firebase and data protection can be found  here  and  here .

a) For Firebase Analytics, Google also uses the advertising ID of the end device in addition to the "Instance ID" described above. You can restrict the use of the advertising ID in the device settings of your mobile device.

For Android: Settings > Google > Ads > Reset advertising ID 

For iOS: Settings > Privacy > Advertising > No ad tracking You can manage your consent at any time under Settings > Configuration of your app under "Privacy", i.e. revoke it or grant it again after revocation.

b) Firebase Cloud Messaging is used to transmit push messages or so-called in-app messages (messages that are only displayed within the respective app). A pseudonymized push reference is assigned to the end device, which serves as the destination for the push messages or in-app messages. The push messages can be deactivated and reactivated at any time in the settings of the end device.

You can manage your consent at any time under Settings > Configuration of your app under "Notification", i.e. revoke it or grant it again after revocation.

11. Credit check

We process information on your creditworthiness as part of the conclusion of contracts and contractual relationships with our customers. For this purpose, we obtain a credit report from a credit agency by transmitting your contact data to them. This contains a so-called score value, which is calculated on the basis of a scientifically recognized mathematical-statistical procedure and can be used to assess the credit risk. 

The transmission and processing of your data for the purposes of credit checks is necessary to safeguard our legitimate interests (Art. 6 para. 1 lit. f GDPR). On the basis of the score value transmitted by the credit agency, we assess the risk of non-payment and decide whether to accept or reject an order placed via our website, if applicable, in order to avoid our risk of non-payment as far as possible. The credit check takes place because there is a risk of non-payment for us within the scope of all our services offered due to our obligation to make advance payments. The credit checks are included in the future calculation of the score value of our customers or prospective customers. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

We only store the score value in our systems until your order has been fully processed. In addition, we store the data for evidence purposes for the possible assertion, exercise or defense of legal claims for a transitional period of three years from the end of the year in which you provided us with the data and, in the event of any legal disputes, until their conclusion. 

12. Payment service provider

On our website, payment is possible using the payment service of Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (Stripe). The following payment method is processed via Stripe:

Credit card payment.

Personal data, such as bank details or credit card number, will also be transmitted to Stripe. This processing is necessary to check and process the payment order, which is initiated to fulfill the contract you have concluded with us. The legal basis is Art. 6 para. 1 lit. b) GDPR. You can find more information in Stripe's privacy policy here.

13. Safety

We use the widespread TLS procedure (Transport Layer Security) within the platform visit in conjunction with an encryption level that corresponds to the current state of the art. The actual level of encryption also depends on the browser you are using. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.

In addition, we have taken technical and administrative security precautions to protect your personal data against loss, destruction, manipulation and unauthorized access. All our employees and service providers working for us are obliged to comply with the applicable data protection laws. Our security precautions are subject to a continuous improvement process and our data protection declarations are constantly being revised. Please ensure that you have the latest version.

14. Rights of data subjects

You have the right:

  • to request information about your personal data processed by us;
  • to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • to demand the erasure of your personal data stored by us, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims (where we have made your personal data public, we are obliged, taking account of available technology and the cost of implementation, to take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data);
  • to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing;
  • to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format or to request the transmission to another controller;
  • to revoke your consent once given to us at any time. As a result, we may no longer continue the data processing that was based on this consent in the future and
  • to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office. For the Netherlands this supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

15. Right of objection

If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data if there are reasons for this arising from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

If you wish to exercise your right of revocation or objection, simply send an e-mail to dataprivacy@eburo.nl 

16. Changes to this privacy policy

This privacy policy represents the current status.

Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this privacy policy.  You can access and print out the current privacy policy at any time at https://www.eburo.nl/databescherming

Status: March 2025

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